NHTSA Complaint #11672857 — 2015 TOYOTA PRIUS C

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11672857
Vehicle 2015 TOYOTA PRIUS C
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I purchased my 2015 Prius C in July of 2016. Since then I have consistently had issues with the lock actuator going out on various doors. As follows: 3/12/18 - Driverside 6/13/18 - Passenger Front 8/3/20 - Driverside 8/5/22 - Rear Driverside 12/16/22 - Passenger Front 3/14/23 - Driverside and now in July of 2025 the Driverside actuator is failing, AGAIN. The previous times were covered by my warranty, but that ended in 2023. My car is also kept in a garage. The dealership attempted to blame this issue on the elements, but come on...if that was the case, this would be happening to all sorts of various cars, and it's not. This is an issue for a variety of reasons, one being I am unable to access getting into my vehicle with the door lock that is not working. I currently have to go to my passenger side and crawl over to unlock my driverside door. If I needed to get into my car quickly, I would be out of luck. This is RIDICULOUS as this is the SEVENTH time a lock has gone out - making it about every year and a half that a lock needs to be replaced - and the 4th time for my driverside. How is this not a recall issue???

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