NHTSA Complaint #11672804 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that while his mom was driving 35 MPH, there was white smoke coming from the engine and the check engine warning light illuminated. The contact stated that his mom pulled over into a parking lot and after several minutes, the vehicle was restarted; however, the failure persisted. The contact stated that his mom was able to drive the vehicle the residence. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed with a blown head gasket, a cracked cylinder head, and a crack in the engine. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 13V583000 (ENGINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,773.