NHTSA Complaint #11672772 — 2010 FORD ESCAPE

My daughter was driving and her power steering went out. She lost control of her car because she couldn't steering it. She almost wrecked the car, but was able to get it off the road. Her safety, and that of others around him was at risk as she almost hit several other cars as she struggled to get her car off the road. Previous to this, we owned a 2008 Ford Escape, which the same thing happened while she was driving on the highway. Again, she was lucky to barely avoid getting hit as she was stopped in the middle of the highway. We took the 2008 to a Ford dealer but were told the car didn't qualify for the recall so we paid for the repair. Now we have the 2010, and are being told that the recall repair was done in 2015, so now that this dangerous issue is reoccurring, it doesn't qualify for the safety recall because it was already done, yet here we are, with her in traffic and no steering yet again...and us trying to get this car fixed again. At this point, an independent service center is confirming the issue with the steering column. It hasn't been inspected by police, but has been by the service center. There were no other warnings lights or symptoms prior to this occurrence.