NHTSA Complaint #11672574 — 2020 FIAT 500X

I have an open recall related to the activation system for the airbags. I have not had an event related to the recall at this time, however I am stationed in South Korea as an active duty member. My car is with me in South Korea, and there are no Fiat dealerships in country. I am set for a permanent change of station to Suffolk England, where there are Fiat dealerships in country. The shipper will not take the car with an open recall without a letter from Fiat advising that the recall cannot be addressed at this time due to the lack of dealerships in the country. I have contacted Fiat multiple times and have had case numbers assigned ([XXX]and [XXX]) without any attempts by Fiat made to respond. The recall cannot be addressed while I am in Korea, so without a letter, Fiat is essentially making it impossible for the recall to be addressed. I have spent the last 5 weeks trying to get someone to give me guidance on the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)