NHTSA Complaint #11672561 — 2018 HONDA CIVIC

We purchased the vehicle in Jan 2025. As the weather or the car warmed the steering gets stiff and hard to maneuver, making it difficult to stay in the center of the lane. There are times when it gets so bad I think a cop could pull me over for swerving. As I researched the symptoms I found that recall SB18-102 matched the symptoms and was for the same year, make, and model; however, my car’s VIN wasn’t included. I took the vehicle to a local Honda dealership on 6/16/25 who confirmed it was a power steering box failure and gave an estimate of $3,990.46 to fix it. That same day I called Honda customer care and submitted a case to try to get the costs covered due to their being a recall out on the same year, make, and model and issue as mine. They advised me to go back to the dealership and request my car be submitted for Honda’s Goodfaith assistance. I requested this on 7/9/25 and was told on 7/10/25 it was denied with no reasoning. The car has no warning signals however the issue persists. My fear is that it will lock up or not straighten up and I or my son (whom the car was purchased for) will run off the road or cause an accident. This is obviously a known issue but Honda is not taking ownership and declined to help with the cost, which is almost a third of the cost of the vehicle we paid.