NHTSA Complaint #11672407 — 2020 CHEVROLET BLAZER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11672407
Vehicle 2020 CHEVROLET BLAZER
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

I am experiencing the well known "shift to park message" while the shifter is in park. I cannot turn the vehicle off and I am worried the battery will die. This is a well documented issue with this vehicle, and several other models outlined in TSB 19-NA-206, for years and yet they refuse to issue a recall to repair the faulty design or component . I have reached out to them via email, but no action has been taken, see email below. ------------------------------------------------------------------------------------- GM Customer Care, I am writing to request assistance regarding an issue with my 2020 Chevy Blazer VIN# [XXX] . This is my fourth new GM vehicle, and while it is currently outside the 36-month warranty period, the vehicle has only 18,800 miles on it. Recently, the vehicle began displaying a persistent "Shift to Park" message on the Driver Information Center, despite the gearshift being in the Park position. As a result, the vehicle remains in the ON position and cannot be turned off. This is a well-documented issue affecting several GM models, including the Blazer, Acadia, Malibu, Traverse, and Volt. For reference, please see TSB 19-NA-206 attached. Repair costs for this issue appear to vary widely, sometimes exceeding $1,000 depending on location and dealership. Given that this appears to be a known design or component issue, I do not believe this should be an out-of-pocket expense for the customer. As a long-time GM customer, I respectfully request that GM cover the cost of this repair. I am disappointed that there has been no proactive recall or service campaign, especially considering the volume of customer complaints reported online. Thank you for your time and attention. I look forward to your response and hope GM will stand behind its products in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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