NHTSA Complaint #11672385 — 2020 NISSAN LEAF

Nissan North America, Inc. (Nissan) is recalling certain 2019-2020 LEAF vehicles equipped with a Level 3 quick charging port. The lithium-ion battery may overheat during Level 3 charging. Owners are advised not to use Level 3 quick charging until the remedy is completed. This recall was issued September 2024 and our family had just moved to an apartment building with no access to plug in vehicle to a regular outlet for Level 1 charging as per the guidance. This has caused a significant financial burden to our family of 5 -- we purchased this vehicle as a secondary form of transportation but we have been limited to its usage for nearly a year. Nissan continues to push the remedy timeline -- first it was March then "Spring" and now "Summer" -- we have submitted multiple inquiries and complaints through Nissan Customer Service and they have not made any effort in mediating a positive outcome for us -- meanwhile, we are paying monthly for the car loan, car insurance, and a parking space up to $600 -- currently at $6,600 cost to us with no real access to drive our vehicle as much as we can due to this charging limitation. This among many other recalls on this vehicle has not been addressed as required -- we have even asked Nissan to just buy this vehicle back to cover the loan balance but they refused and demanded that we just want for a repair in the future.