NHTSA Complaint #11671982 — 2025 HYUNDAI SANTA FE

I am reporting a critical safety defect involving my brand-new 2025 Hyundai Santa Fe. While driving on the freeway, the vehicle experienced a complete brake system failure, nearly causing a serious accident. My boyfriend was driving at the time, and when he tried to brake, the vehicle did not stop. He had to take immediate evasive action to avoid crashing, which put both of us — and nearby drivers — in immediate danger. The vehicle was purchased about a month ago and had never been serviced or modified. After the failure, it was towed to Hanlees Auto Mall Hyundai in Richmond, California, where the service department inspected it and confirmed the problem was caused by a missing clamp, which is a critical component of the braking system. This appears to be a manufacturing or dealership oversight. They took photos, documented the issue, and made the repair — but they also told me they cannot guarantee this won’t happen again. There were no warning lights, messages, or symptoms before the failure — the brakes simply stopped working during operation on the freeway. As of now: •The issue has been confirmed by Hanlees Hyundai in Richmond. •I have not yet received a loaner vehicle. •The car is currently in my possession, but I do not feel safe driving it. •I have been in contact with Supervisor Steve at Hyundai of Vacaville, who has offered to pick up the vehicle and provide a loaner, but that has not yet occurred. This is an extremely dangerous failure that occurred on a brand-new vehicle. I am requesting a formal investigation into this issue to determine if it’s isolated or part of a broader manufacturing defect with the 2025 Hyundai Santa Fe. A missing brake component that results in total failure at freeway speeds is a life-threatening safety hazard and should be taken seriously by the manufacturer and federal safety officials.