NHTSA Complaint #11671979 — 2018 HONDA CR-V

The contact owns a 2018 Honda CR-V. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that it felt as if the steering wheel was stuck. The vehicle was taken to the dealer where it was diagnosed with power steering rack failure. The contact was informed that the power steering rack needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact referenced an unknown recall; however, the VIN was not included in the recall. The contact was provided with a monetary discount to assist with the repair. The failure mileage was approximately 81,418.