NHTSA Complaint #11671969 — 2021 BMW X3

The contact owned a 2021 BMW X3. The contact stated while parked and occupied in the vehicle, while shifting the gear shift into park, the vehicle accelerated independently and collided with a Tesla occupied by a mom and daughter, which was in front of her. The contact mentioned that the Tesla collided with another vehicle. The vehicle then reversed independently at a high speed and then accelerated again, and collided a second time with the Tesla and then into a BMW several times. The contact, while depressing the brake pedal, the vehicle failed to respond as intended. After accelerating independently, the vehicle came to a complete stop. The contact stated that no air bags deployed. The vehicle was towed was B&D Towing, and the vehicle was then towed to Copart. The contact sustained an injury in her lower back. The contact mentioned the doctor informed her that she sustained whiplash as well. No medical attention was required. No police report was filed. The vehicle was deemed a total loss. The contact mentioned that the seat belt had retracted during the impact. The manufacturer was notified of the failure, and they informed her that they would send someone from BMW to inspect the vehicle. The approximate failure mileage was 57,303.