NHTSA Complaint #11671963 — 2020 CHEVROLET SILVERADO 3500

The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 65 MPH, the rear wheels locked-up. The contact was able to pull over to the side of the road. The contact resumed driving, but the vehicle was driving roughly, and the failure recurred while driving 30 MPH. The check engine warning light, the electronic stability control warning light, and other unknown warning lights were illuminated intermittently. The contact pulled into a gas station, where a mechanic inspected the vehicle, but the cause of the failure could not be determined. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 24V797000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.