NHTSA Complaint #11671774 — 2019 LINCOLN NAUTILUS

The contact owns a 2019 Lincoln Nautilus. The contact stated that while parking the vehicle, the vehicle stalled. The contact was able to restart the vehicle however, the failure recurred while parking the vehicle and while at a complete stop. The contact stated while driving 60 MPH downhill, a coolant message was displayed. The contact decelerated and drove to the residence. The contact's neighbor assisted the contact in adding coolant to the vehicle. The contact stated while driving to an independent mechanic, the contact noticed white smoke coming out of the exhaust pipe. The mechanic diagnosed that the engine was blown due to coolant intrusion in the cylinders and needed to be replaced. The mechanic ordered the part and replaced the engine. The vehicle was then taken to the dealer to be reprogrammed; however, the dealer informed the contact that the new engine had failed due to coolant intrusion in the cylinders. The dealer determined that the engine needed to be replaced and ordered the part. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000.