NHTSA Complaint #11671686 — 2013 KIA OPTIMA

In December 2024 I experienced a major engine issue where while we were driving the car went from 75mph to losing all power and not allowing us to drive more than 20mph we took it to a shop in mt Juliet Tennessee where they proceeded to tell us that an error code of P0325 and that our engine had seized. They suggested I get it towed to Kia which I did. We towed it to Kia of Murfreesboro tn and they took about a month to tell us that the engine had seized and that due to car fax and sludge we couldnt get the engine replaced under the extended warranty however, when speaking with customer service at Kia over the phone, they promised me that my car and its engine are still covered under that warranty due to the class action lawsuit, and that my engine would be replaced at no cost to me. It is now been six months and I still have no answers, and everybody keeps telling me that due to lack of maintenance even though we are the only owners of the car and have kept up on the maintenance they are not honoring the extended warranty. My car currently is 120,000 miles extended warranty goes to 150,000 miles. I would like my car engine replaced. I don’t know what to do this point anymore.