NHTSA Complaint #11671528 — 2019 RAM 1500

The contact owns a 2019 Ram 1500. The contact stated that while driving at an unknown speed, the power steering message was displayed on the instrument panel. The contact stated that the vehicle lost power steering assist and extra effort was needed while steering the vehicle. The power steering assist function briefly returned after the vehicle was restarted; however, the failure recurred with the message displayed. The contact had received an unrelated recall notification and contacted the dealer to schedule the recall repair. While at the dealer, the contact informed the dealer of the issue with the power steering and a diagnostic test was performed. The contact was informed that the rack and pinion needed to be replaced and was provided an estimate for repair. Upon investigation, the contact discovered NHTSA Campaign Number: 19V812000 (Steering); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.