NHTSA Complaint #11671325 — 2025 HONDA PILOT

Vehicle stopped at a stoplight for about two minutes. It shut itself off and would not restart wouldn’t go into neutral or do anything. There had been zero issues with this vehicle to date until this occurred. This happened in a very busy intersection my wife had to scramble to get the children out of the vehicle and up on the bank before they got rear ended by somebody. The police had the vehicle towed to our friends residence as the dealership couldn’t get it towed for several hours. The vehicle was towed from our friends residence on the morning of [XXX] The tow truck driver and my wife both tried starting the vehicle before it was towed to the dealership, it would not start. Only july 5th at Honda of turnersville , technician Mike said he hopped in the vehicle and it started right up and that there were no error codes. I believe he disconnected the battery and waited for the codes to clear before starting the vehicle and driving it into the shop. Where he plugged it in and found no error codes. The dealership technician then claimed he found and old error code in the memory that showed a bad battery. They replaced the battery. The dealership technician story makes no sense. If the battery was bad, the vehicle wouldn’t have started in the parking lot , I feel like I’m getting the run around and that they didn’t diagnose the actual problem. I currently have no faith that this is a safe vehicle and am scared to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)