NHTSA Complaint #11671137 — 2010 NISSAN PATHFINDER

On 01/20/25, I brought my vehicle to Nissan of Downtown L.A , to fix a manufacturer recall of drivers side airbag. The invoice indicates "Inspect Driver Bag Module and Replace Driver Air Bag Cover." "Upon Inspection Performed Recall, Inspect Driver Air Bag And Replace Driver Air Bag Cover And Check Found Vehicle OK." Approximately four months later, the red airbag light on my dashboard was flashing. On 05/13/25, I returned to Nissan Of Downtown L A. I explained the issue to service advisor, Litzy Carranza. She stated if the results of the diagnostic testing weren't related to the recall issue, I would be responsible for the cost to repair. When I received the results: "Airbag Light Flashing, Check For DTCS And Found B1049 And B1054. Check Wires And Connectors Found OK. Recommend Replacing Airbag Module And Spiral Cable To Start." Litzy informed me the cost to fix issue would be approximately $2,000. I declined to have issue repaired at my cost, and I left dealership. On 05/14/25, I contacted Nissan Headquarters to file a complaint. Case #[XXX] was established. Several days later, I spoke with Marshay, Nissan Consumer Affairs. She indicated that each Nissan dealership is independently owned and operated. Therefore, Nissan Headquarters can not force Nissan Of Downtown L.A, to repair the airbag issue. However, she will have the service manager call me the next day. On 06/06/25, I received a voice-mail message from Lance, Nissan of Downtown L.A. Service Director. I did not return his phone call, since he didn't specifically indicate that Nissan would take full responsibility and repair the flashing airbag light for free. I don't know if the airbag can deploy at any time, or not at all, if I'm involved in an accident. I am already at a higher risk for serious injury due to receiving a right cornea transplant, wearing a specialty contact lens, and glasses. The force of a deployed airbag can shatter my right cornea, and shatter the lens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF