NHTSA Complaint #11671096 — 2010 HONDA ACCORD CROSSTOUR

Hope this email finds you well. I am writing to address a serious matter regarding my 2010 Honda Accord Crosstour, which has been facing recurrent misfires due to what appears to be a manufacturer-induced oil consumption defect in the engine design. Over the past 18 months, I have experienced extensive repairs on my Honda, surpassing any issues I have encountered with previous vehicles. Despite my diligent efforts In maintaining the car with regular tune-ups and oil changes , it is disheartening to witness fluids seeping into the engine, causing damage to multiple components. I have invested a significant amount of money into resolving these issues, expenses that should not have arisen with a Honda vehicle, given my positive experiences with the brand in the past. Upon contacting customer service and receiving a case number, I have found the assistance provided to be inadequate in addressing these issues severity of the situation. The recent revelation of a 2014 lawsuit further compounds my concerns, as it appears that Honda seeks to evade accountability for widespread engine malfunctions, leaving loyal customers like myself in a distressing predicament. Despite the substantial financial outlay exceeding $1200, my vehicle remains inoperable due to the unintended consequences of the oil leakage onto pistons, a situation exacerbated by the lack of proactive measures from Honda in rectifying this critical issue. I have meticulously preserved all documentation, including receipts detailing the damages incurred as a result of the oil consumption defect. While I acknowledge the complexities surrounding warranty coverage and ownership transfer, it is evident that the fundamental flaw lies in the initial design of the engine, which has compromised the vehicles performance and safety. Honda’s reluctance to acknowledge and address this inherent defect reflects poorly on their commitment to customer satisfaction and product This what I emailed to Honda.