NHTSA Complaint #11671095 — 2020 FORD ECOSPORT

The contact's girlfriend owns a 2020 Ford EcoSport. The contact stated while driving at various speeds, the vehicle stalled. An unknown warning light was illuminated. The contact stated that the vehicle was no longer being driven due to safety concerns. The vehicle was taken to the dealer, where the contact was informed that the battery needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer and AutoNation Ford Orange Park(7700 Blanding Blvd, Jacksonville, FL 32244) were contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.