NHTSA Complaint #11670968 — 2021 CHEVROLET SILVERADO 1500

While towing a trailer on a highway during a trip, my truck experienced a catastrophic engine failure with no prior warning. I was driving at highway speeds when the vehicle suddenly lost all engine power, creating an immediate and dangerous situation. I had to use extreme effort to steer the truck and trailer off the road and onto a narrow shoulder. There was no safe breakdown lane, and we were stranded for over eight hours waiting for assistance. Due to the size and weight of the trailer, the truck and trailer had to be towed separately, further complicating the situation. The vehicle was towed to the nearest Chevrolet dealership, where it was diagnosed and confirmed that the engine failure falls under the ongoing 6.2L V8 engine recall. The dealer stated the engine must be replaced under the recall. Unfortunately, that was over eight weeks ago, and I have still received no timeline, no updates, and no meaningful support from either the repairing dealer or the selling dealer (which is located three hours away from the incident site). Since then, my vehicle has remained undrivable, and I have had no access to alternative transportation. I was offered a reimbursement of $44 per day toward a rental car, but the process requires me to pay out-of-pocket and submit extensive documentation for potential reimbursement. Without knowing how long the delay will be, this could result in thousands of dollars in unreimbursed costs, which is simply not sustainable for me. This situation not only created a serious safety risk during the initial breakdown but has left me without reliable transportation for two months, with no indication of when my truck will be repaired. The lack of communication and accountability from GM and its dealerships is unacceptable given the known defect.