NHTSA Complaint #11670659 — 2022 GMC YUKON

Dropped my 2022 Yukon Denali off May 7, 2025 to Mike Reed Chevy due to failed transmission. Order was placed May 15, 2025 for a valve body part. Multiple phone calls were made without success on status of repair. I was forced to drive to the dealership for answers on June 10. I was told that due to my car being under warranty I am at the mercy of GM. The Part needed is apparently on indefinite backorder. Contacted GM to expedite part and was told it could be 3+ months before I can expect my car back. Claim number with GM is 55328239. After doing research, there is over 2000 people who are experiencing the same issue. Mike Reed Chevy nor GM offered assistance with a rental to offset the inconvenience. It was only until I demanded to speak with the service manager that I was given a rental car. As someone who manages a hospital, the delay in obtaining this part has caused significant hardship, and to date, there has been no clear timeframe provided for when the part will become available or when repairs can be completed. As a consumer, I am left without reliable transportation as the dealership has requested me to return my rental. The lack of transparency or timeline for resolution is deeply concerning. This has not only impacted my ability to fulfill daily responsibilities, but has also raised broader concerns about the availability of necessary vehicle parts and the protections in place for consumers in similar situations. I am seeing guidance or intervention from your office to help expedite this matter, whether through direct communication with the manufacturer, identifying legal remedies available under consumer protection laws, or advocating on behalf of consumers facing unreasonable delays in vehicle repairs due to supply chain issues. Any assistance or direction your office can provide would be greatly appreciated.