NHTSA Complaint #11670640 — 2021 GMC SIERRA 1500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11670640
Vehicle 2021 GMC SIERRA 1500
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My 2021 GMC Sierra 1500 Diesel Truck is displaying the Check Engine Light which I was told by the local Mount Vernon GMC Dealership is a failed Temperature Control Valve affecting the transmission. I also get a warning message of "Reduced Engine Power". I am told that it is OK to drive the vehicle but at reduced power. The dealership told me they ordered a replacement part which is covered under warranty on May 7, 2025, but showed on "Back Order". Every time I call to follow up on the status, I'm told it is still on "Back Order", and they cannot do anything to improve the delivery. Why does a customer, owning a "Denali" truck under warranty, can't get the problem resolved? I have a recall notice from GMC dated January 2025 about this very problem and have shown it to GMC dealerships during regular services, and still have the problem. Since I have bought this truck, I have experienced a failed right running board that cost $1,500 to repair a few months ago which is failing again. The driver side mirror now vibrates when I put the truck into drive after being in reverse, and I cannot get any idea on when this transmission valve problem will be fixed which is causing me serious delays in using the truck to pull a trailer. Prior to this problem I had the dealership replace my brakes which required 2 follow-up repairs due to the "GMC original rotors" being warped that required machining to make them not vibrate which to me, now makes them "used". This means I paid full price for "repaired" parts! I thought that by buying a GMC "Denali" 1500 Sierra truck I was buying the "top of the line" in pick-up trucks but now finding out it's a lemon. I love the truck, but not the problems. What do I need to do to get this fixed? [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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