NHTSA Complaint #11670619 — 2012 TOYOTA CAMRY

I am filing this complaint regarding a known and documented issue affecting my 2012 Toyota Camry (VIN: [XXX] ), which has developed a transmission shudder and vibration between 20–50 mph. This problem is directly aligned with Toyota Technical Service Bulletin T-SB-0079-15 and Customer Support Program ZF4, both of which describe issues with the torque converter and ECM software. My vehicle has 116,670 miles, which falls within the mileage eligibility of the support program (ZF4: 150,000 miles), though it is just outside the time limitation (8 years). I reached out to Toyota (Case #: [XXX]) to request goodwill assistance due to the safety-related nature of the defect and the fact that it is a well-documented product flaw, but they declined support solely based on time — not on mileage or vehicle condition. The vibration affects the transmission and drivability, particularly during city and highway acceleration, creating potential hazards when merging or navigating traffic. I believe this qualifies as a design flaw with potential safety implications. I respectfully request that NHTSA review Toyota’s handling of this issue and determine whether further consumer protection or a recall is warranted, especially for owners who were not adequately notified or who fall just outside the support window despite clear symptoms. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)