NHTSA Complaint #11670438 — 2025 ACURA RDX

As this car was being driven by my mother, she was going approximately 40 mph around a turn on a road she drives every day and for now reason the car starting saying she had been in a crash, the steering stopped working and the brakes locked and she was no longer in the car. She was able to manuever it into a ditch, which fortunately wasn't very deep to avoid any other cars. We took this to the dealership who indicated they had never seen this type of issue there however when I researched, there had been several reports of this type of incident, 4 in VA alone. The car was at the dealership for over two weeks to be repaired as the dealership had to work with technicians at Acura to determine cause/replacement; however they indicated they can not guarantee it won't happen again. My mother lost my father two years ago and this was the first car she purchased on her own and now she is terrified. We asked Acura to help assist changing her out of this car and they simply refused through the manager of the dealership indicating they did nothing wrong and they have replaced the $8k part. Since she bought the vehicle in April 2025 and this happened just 6 weeks later, that does not give us comfort. The dealership was helpful and we were able to get her into a different kind of vehicle although she had to pay $8k more and she is on a fixed income. She has had multiple Acuras however this is a safety issue and likely a potential recall simply from numbers I have seen from research and the potential harm this could cause occupents of the car and anyone else that may be near them on the road. We are very disappointed in Acura. We may have to go back to dealership to get repair info as we didn't accept this car back, they gave my mother a loaner and then we bought a new one. Crown Acura of Richmond is where it was repaired.