NHTSA Complaint #11670373 — 2022 FORD F-350 SD

As a Ford owner, I can vividly recall the 1980’s Ford acronym ‘fix or repair daily’. That comes to mind as my 2022 F350 Platinum Dually has been in the shop for one thing or another more times in 3 years than my 2015 Chevy Impala LTZ has in 10 years. But I digress. The reason for this complaint is my latest malfunction on my Ford vehicle. As mentioned previously, it hasn’t been 3 years and yet another issue with my vehicle has come to light. My passenger roof trim has broken at the connection point, which of all things, was connected via rivet…beneath the rear glass. Apparently, this an extremely common issue among 2017 and up Ford Super Duty. There has been no recall issued. And Ford wants the vehicle owners to pay for the repair. It is an absolute horrible design. The plastic breaks often. And to make matters worse, the rear glass had to be removed to replace the trim. Most of the trim snaps in place but the very end, the end that is cheaply made and connected to a metal rivet, is so fragile and thin that after a few months of driving over American bumpy roads and being beating up the Sun, it cracks, breaks lose, sticks up like a sore thumb, and otherwise detracts from the reputation of the Ford Brand. My vehicle is still under the original warranty as I have only 22,240 miles, and I purchased and extended warranty with adds 4 more years. This needs to be remedied and Ford owners need to be compensated for monies spent to repair these manufacturing defects. MY LOCAL FORD DEALERSHIP STATES THAT IF THEY BREAK THE GLASS DURING THE REPAIR THAT THE COST OF THE NEW GLASS IS MY RESPONSIBILITY, EVEN UNDER WARRANTY. That is so very wrong and alarming. The repair is $125, to be completed by an outside vendor. The dealer will not even tackle this repair. THE CONNECTION POINT OF THE ROOF TRIM IS A RIVET. Why? THE CONNECTION POINT OF THE ROOF TRIM IS BENEATH THE REAR GLASS, WHICH HAS TO BE REMOVED INORDER TO REPAIR THE DEFECTIVE ROOF TRIM. Why? Why make