NHTSA Complaint #11670153 — 2011 FORD FUSION

The contact owns a 2011 Ford Fusion. The contact stated that when the vehicle was purchased, the contact was informed that the power steering was defective however, the vehicle was not repaired. The contact stated that while driving approximately 50-60 MPH, the “Power Steering Failure” warning light illuminated, and the steering wheel became difficult to maneuver before the steering wheel seized and the vehicle was coasted off the roadway. The vehicle was towed to the residence. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the power steering assist had failed and reset the power steering module. The contact stated that approximately one year later, the failure reoccurred. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.