NHTSA Complaint #11669803 — 2015 CHEVROLET EQUINOX

The contact owns a 2015 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle decelerated unintendedly and jerked violently. The contact stated that the failure recurred consistently while driving. The vehicle was taken to the dealer several times, and the contact was informed that fuel was not reaching the engine. The dealer determined that the fuel pump needed to be replaced. The contact stated that upon towing the vehicle back to the dealer, the dealer replaced the fuel pump. Additionally, the contact stated while driving at an undisclosed speed, the vehicle made an abnormal loud sound. The vehicle was taken back to the dealer, where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact sent an email to the CEO of GM, but no assistance was provided. The failure mileage was approximately 60,000.