NHTSA Complaint #11669703 — 2025 FORD ESCAPE

The contact owns a 2025 Ford Escape. The contact stated while driving at undisclosed speeds, the Forward Collision Avoidance system engaged erroneously. Additionally, the contact stated that while attempting to switch lanes at highway speeds, the Lane Departure Assist erroneously engaged and pulled the vehicle back into the initial lane, preventing the contact from switching lanes. The contact was uncertain whether a warning light was illuminated. The vehicle was taken to a dealer, where the computer system was reprogrammed; however, the failure recurred soon after. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 1,500.