NHTSA Complaint #11669689 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated the front passenger’s side door failed to open as intended. The contact stated that after several attempts using the key fob to unlock the door, the door failed to open. In addition, the code to unlock the door failed to work as intended. The contact's daughter manually locked and unlocked the door. The contact stated that when the door was opened manually, the panic alarm activated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The contact stated that the failure persisted. The contact stated that on a separate occasion, the rear driver's side door failed to open as intended. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.