NHTSA Complaint #11669425 — 2021 GRAND DESIGN SOLITUDE

Visible indicators began to appear both inside and outside of the RV within the past 12-18 months that were indicative of a structural problem. First, we noticed separation underneath the front cap where it is sealed with the bottom molding. Next, we noticed the wood paneling facia board behind the front bedroom closet, in the front nose cap, had almost completely separated from the closet shelving. Additionally, the adjacent closet, doubling as the Washer/Dryer closet, had wood paneling separating from framing. Most recently, we observed three separate nails/and or screws, protruding through the front, bedroom laminated flooring. With all of these indicators visibly present, we contacted Grand Design customer service on Friday, April 25, 2025 and reported these visible warnings indicators to Grand Design customer service and requested pre-authorization for a stress test to be conducted in at attempt to determine if our RV had frame flex. On May 7, 2025 we took our RV to General RV in Draper, Utah to have this stress test completed. This test was paid for by Grand Design. The test concluded that our RV did in fact have frame flex and required repairs. General RV filed a claim, on our behalf, with Grand Design for the frame repairs, but NOT the interior damages to the RV as noted above. Grand Design approved the frame repairs under the 5 year frame warranty. This work on the frame was concluded on Friday, May 30, 2025. To date, we have been diligently working with General RV, Draper, Utah to have Grand Design approve the claim to have the interior damages repaired that are a direct affect of the frame flex damages, however, to date Grand Design has denied to approve this portion of the claim extended under the 5 year frame warranty.