NHTSA Complaint #11669244 — 2021 HONDA CR-V HYBRID

Been dealing with an intermittent flashing engine light issue for the past 1.5 to 2 years. We bought this car brand new in 2021 and the first time this happened the car was barely 3 years old. Whenever this issue occurs, the check engine light would flash and the car would lose engine power (pressing down on the accelerator does nothing). Once stopped, we can hear loud knocking noises from the engine. Usually turning the car off and then back on resets the behavior and the car operates normally. However, this is a very dangerous issue as it sometimes happen on the highway. It took us almost 2 years to successfully pull the error codes because, for reasons we can't understand, Honda designed this error code to clear itself after 3 uneventful drive cycles (as told to us by two separate dealers). We took the car to the various shops multiple time and they were never able to reproduce or diagnose the issue. Finally we were able to get the codes pulled at an O'Reilly's right after it happened, and the codes they found were: - Cylinder 1 misfire - Cylinder 2 misfire - Random misfires We took it to a dealer afterward and they ran a fuel/air ratio test and said everything looked fine; then they examined the fuel valves and noticed they were all overly tight. They believed that was the root cause and adjusted them to spec; we had to pay $1000 for the adjustment because for some reason this was considered a "maintenance item" even though we have never touched the fuel valves and the car was not due for this particular maintenance item until 100K miles, so I don't understand why this shouldn't be covered under warranty. In any case, it turned out the fuel valve adjustments didn't fix the issue and it happened again, so the car's back in the dealership now. I found a bunch of similar complaints pertaining to this vehicle model, and it really deserves more. attention.