NHTSA Complaint #11669234 — 2018 HONDA CR-V

The contact's wife owns a 2018 Honda CR-V. The contact stated while driving at an undisclosed speed and making a turn, the steering wheel failed to return to center automatically. Additionally, the contact stated that the steering wheel jerked while driving, causing the vehicle to jerk and to make sudden movements. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the EPS gear box rack assembly needed to be replaced, and an alignment, and reprogramming of the PSCM to the steering neutral position needed to be performed. The dealer related the failure to NHTSA Campaign Number: 18V663000 (Steering); however, the VIN was not included. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,400.