NHTSA Complaint #11668727 — 2012 JEEP GRAND CHEROKEE

The Carfax confirms that Landers McLarty Huntsville: Took possession of the vehicle on September 12, 2024, with 112,179 miles on it. Then recorded a sale to you on [XXX], showing 96,792 miles — a 15,387-mile rollback. That “Mileage Inconsistency” warning on Carfax is not just a clerical error. It shows the vehicle’s official odometer history was manipulated or misreported — and Landers McLarty is directly involved. My finance guy was Travis Christensen. In 2 attempts to resolve the issue, the first time I went in person, (6/10) he said “I will call back Wednesday when Deonte Sutton gets here”. Fine, I waited all day Wednesday, and there was no callback. In attempt to call them, I received no answer. I called today, (6/23), in attempt for updates on the situation. It felt as if he blew me off, saying “Yea me and Deonte have been trying to figure it out. I will call you later.” I called back 2 hours later, and no answer, it didn’t fully ring so I was sent to voice mail as if he declined the call. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)