NHTSA Complaint #11667960 — 2020 FORD F-150

Time Line for the problem: 10/14/2024 Oil Change completed by Joe Myers Ford @69,392 miles [XXX] Check engine light comes on; solid; not blinking;01/20/25 Immediately took vehicle to Joe Myer, within one mile;01/20/25 Requested service advisor, Brandon P to check vehicle; was told it would be 5 days before anyone was available to look at the vehicle 01/20/25 Immediately took vehicle to Cliff Auto Repair, approx 3 miles. They checked the oil level and found no oil on the dip stick. They emptied the oil and found only 3 quarts was in the crankcase; approximately 5.5 quarts low. They completed the oil change an topped off the oil Per the technician, the oil was not burnt. Per comment on receipt "it appears oil was not filled to correct level on last oil change 01/22/25 Took vehicle back to Joe Myers to be checked for excessive oil consumption 01/22/25 Received estimate for repair service 01/23/25 Picked up vehicle Repairs completed: (1) oil change (2) Reprogramming PCM (3) Replaced dipstick; was told to return after 3000 miles to be checked again 03/20/25 Brought vehicle to Joe Myers at 3000 miles; was told after inspection that entire engine replacement was necessary at a cost of $11,007.10; Service Advisor, Kevin Ryan said Joe Myers was not responsible for the damage 04/10/25 I was referred to Service Manager, Phillip Martinez. He referred me to the Ford Motor Company to ask for good will. He gave me the number to call and said that was all he could do 04/11/25 Mr. Martinez told me he would check with Ford good will himself on my behalf 04/16/25 Ford agree to pay $5000 total 05/01/25 I received the vehicle back from Joe Myers with the engine replaced; paid $5,369.19. The vehicle has been "inspected" by Joe Myers at minimum 10 times since purchase. Why was the Technical Service Bulletin from Ford (TSB)19-2365) completely ignored thru all 10 inspections? I also suspect that Joe Myers technicians did not fill it with oil. I should be reimbursed for either reason INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM