NHTSA Complaint #11667863 — 2024 TESLA MODEL 3

When driving vehicle over the past month, vehicle turn signals on the steering wheel fail to respond to commands and feel almost as if the controls are locked out by a steering wheel software fault. Upon further inspection, checking service mode, found the SCCM service alert to correlate with the exact moment of turn signal unpressability directly. No debris or liquid has ever entered the area, and this issue has gotten so bad that it happens 3-4 times over a 45min drive I cannot activate the turn signals at all when the failure occurs. There is no alternative way to activate them. The steering wheel is the only way to activate the turn signals and the fault does not permit me to use either turn signal when attempting to change lanes on the highway. Tesla reports that it's a normal software bug and to "deal with it" because there's nothing they can do to fix it. This is directly indicative of a known defective part, and this is a safety-critical defect where a recall must be issued to resolve. Numerous units are impacted through research of same failures. I cant use my turn signals when attempting to change lanes, and Tesla does not want to fix/refuses to address this issue. Even through a phone call from Paul from the service center in Orchard Lake, MI, reported that the condition is a "known defect with INTERAL DOCUMENTS" that confirm it, but he cannot share the doc with me, and "that the idea the issue of getting pulled over for not being able to use your turn signal is an imaginative concern." This, is inaccurate, as the inability to actuate turn signals is a safety-critical failure. the service center replaced my steering when and SCCM module, however the issue persisted after the visit, and the service manager of the West Bloomfield, MI service center called me 12 hours before my appointment to deter me from dropping the vehicle off, and then told me this would be a customer pay diagnostic for a warrantable safety failure.