NHTSA Complaint #11667784 — 2018 HONDA ODYSSEY

Defect-Linked Electrical Failures and Refusal of Support – 2018 Honda Odyssey I am filing a formal complaint regarding Honda’s refusal to cover a known, dangerous defect in my 2018 Honda Odyssey (VIN: [XXX] ). My vehicle is experiencing electrical and system-wide malfunctions that directly match Technical Service Bulletin 21-013, yet I’ve been denied goodwill coverage, and I am being forced to pay out-of-pocket for diagnosis and repair. The problems include: •Ongoing, loud popping sounds from the speakers while driving and after shutdown •System power failures, with audio and Bluetooth activating before the key is turned •Low battery warnings without cause •Factory HondaVAC system failure, now showing “PWR SAVE” despite a running engine I am a parent of five children and rely on this vehicle for daily transportation. These failures not only distract and stress the driver but compromise safety, communication, and vehicle reliability. Honda’s decision to shift financial responsibility for a known defect to the customer feels unjust and exploitative especially as many others have reportedly received goodwill repairs for the same issue. I am asking for assistance in holding Honda accountable under Massachusetts consumer protection laws. This is not typical wear and tear it is a manufacturer defect with ongoing safety implications. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)