NHTSA Complaint #11667367 — 2021 GMC SIERRA 1500

The contact owns a 2021 GMC Sierra 1500. The contact stated upon starting the vehicle and shifting to drive(D) in the morning, the transmission hesitated to shift to second gear and then shifted harshly. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven, but the failure could not be duplicated. The contact stated that the failure occurred once a day on first start-up of the vehicle and upon shifting to drive(D). The vehicle was taken back to the dealer over the weekend, and the dealer was able to duplicate the failure on first start-up of the vehicle and upon shift to drive(D). The dealer related the failure to TSB Number: 16-NA-361; and informed the contact the manufacturer had not made a repair available. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was unknown.