NHTSA Complaint #11667086 — 2014 KIA SOUL

In 2023 I had my car repaired at a Kia dealership due to NHTSA Recall Number: 19V120, KIA Customer Care Case Number: [XXX]. It mentioned in recall that the engines may need to be replaced. Even though the engine had made grinding noises when I brought the vehicle in for repair on that recall, the Kia dealership told me my engine did not need to be replaced. However, on [XXX] as I was driving, the car began making loud grinding noises, the check engine & oil light came on and white smoke was coming out of the back. I immediately pulled into a gas station & shut the engine off. After waiting several minutes, I tried to restart the engine and it would not start. The battery had gotten weak. I got a jumpstart from a customer at the gas station, and when the engine turned over a large cloud of white smoke came out of the back, so I turned it off again and called for roadside assistance who towed the car to my home. I had the vehicle towed to a local garage on 6/14/2025. I believe this engine failure is part of the ongoing issues with defective Kia engines. And also stems from the issues from the recall mentioned above because when I took the car to the service center for that recall, it was vibrating and making a lot of noise at that time, and I believe damage had already started to happen to the engine. I contacted Kia 6/16/2025 and they claimed that I was out of warranty and that everything would be out of my pocket, but I think this engine should be covered under all the recalls and the class action lawsuits because it’s a safety hazard when your car shuts down in the middle of a highway. I never received any letters from Kia except when I contacted them about NHTSA Recall Number: 19V120. The case number for that issue is Case Number: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Vehicle is at local garage.