NHTSA Complaint #11667076 — 2021 BMW 530I

The contact owns a 2021 BMW 530I. The contact stated that upon starting the vehicle, the vehicle hesitated. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed with motor mount failure. There was an abnormal pulling sound detected. The vehicle was not repaired. The contact spoke with two experts and was informed that the failure should not have occurred. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.