NHTSA Complaint #11666964 — 2022 HONDA HR-V

On [XXX], the vehicle unexpectedly shut down while I was driving. After having the car towed to Honda of Fort Myers for inspection, I was informed that the ground wire had been tampered with—something typically associated with prior accident damage. This is deeply concerning as I was not made aware of any such damage or tampering at the time of purchase. Additionally, I was charged $738 to retrieve my vehicle from Honda of Fort Myers. Despite multiple attempts to contact your Customer Care department, including a call where I was placed on hold for over 30 minutes, I have yet to receive any meaningful assistance or follow-up. I have also filed a complaint with the Better Business Bureau, to which I received a response from JP directing me to a Carfax report that does not address the actual issue at hand. For your reference, the vehicle has only had one oil change since purchase, which was performed through Kia of Cape Coral. I am requesting immediate attention to this matter and a resolution to hold the dealership accountable for selling a vehicle with undisclosed damage or tampering. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)