NHTSA Complaint #11666735 — 2019 LINCOLN NAUTILUS

I brought my Lincoln Nautilus to an authorized Lincoln dealership due to a serious transmission issue. The dealer kept the vehicle for four days, diagnosed a potential transmission failure, and told me that the transmission could “blow.” However, they returned the car to me unrepaired and admitted they could not fix it anytime soon. The reason: the dealership has only one transmission technician, and that person is currently working through a backlog of transmission jobs from March. My vehicle — with a known safety risk — was effectively placed at the back of a months-long line, with no estimated repair date. I contacted Lincoln Concierge, who opened a case but informed me there was “nothing they could do.” I now have a car that is unsafe to drive due to a transmission issue that the manufacturer and dealership both acknowledge but are unable to address in a timely or safe manner. This presents a serious safety risk. A transmission failure while driving could result in loss of control, sudden deceleration, or breakdown in active traffic. I am requesting that NHTSA investigate this issue as a systemic safety failure — both in terms of the defect itself and Lincoln’s inability to service it promptly.