NHTSA Complaint #11666713 — 2022 RAM PROMASTER

I purchased this Ram Promaster 3500 in 2022. In 2023 I was in Canada and went to have a spare key made. The dealer was unable to program a key to the vehicle. When I returned home to the Seattle area I took the vehicle to a Seattle Ram Business link dealer. They were also unable to program a key. May of 2025 I took the vehicle in for work and asked them to continue investigating the key issue. They were still unable to do so and said that I needed a new RFH. This repair did not fix the problem and made it impossible to start the engine. They also replaced the PCM. This did not correct the problem. A tech was called from MOPAR who found a STAR ONLINE PUBLICATION for mopar which states that between Ram vehicles ( I don’t know if it is specific to ProMasters) manufactured between the dates of 11/29/2021 and 12/23/2021 had an “incorrect encryption software being programmed to the immobilizer modules.” If you type the VIN into the Service Library you can verify that S2208000129 is applicable. I was not made aware of this until I picked up the vehicle from the dealer with the old parts reinstalled. My concern is that I don’t know what else this problem in terms of the electrical and safety systems.