NHTSA Complaint #11666692 — 2025 SUBARU FORESTER
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11666692 |
| Vehicle | 2025 SUBARU FORESTER |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
I purchased my 2025 Subaru Forrester from Ciocca Subaru in Flemington, New Jersey in October, 2024. In March, 2025, a rock hit my windshield and cracked it. I spoke with both Ciocca and Open Road Subaru about it and they informed me there is a back order on the windshield that could take 2 months and that I should file an insurance claim. I filed the isurance claim and was assigned to get a windshield from safelite, but safelite doesnt have any windshields for this vehicle either. Neither do any New Jersey dealers. I then contacted the manufacturer in March, but was told these matters were handled by the dealerships, and thus left with no remedy. I have since called again yesterday, but other than assigning me a new customer service rep named Brendan, Subaru has done nothing else. And now it's been over two months and I am stuck with a beautiful new vehicle that has a significantly cracked, ugly and unsafe windshield. I need a windshield replacement immediately or a new vehicle or a refund and forgiveness of any loan incurred in the purchase of this vehicle. If i had known this windshield would crack easily and that no replacements were available, i would not have purchased the vehicle.
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