NHTSA Complaint #11666655 — 2021 DODGE CHALLENGER

I purchased this vehicle from Vroom, who is also my lender under United Auto Credit. The car was sold with a washed title and undisclosed prior structural and mechanical damage. I have documentation confirming the vehicle had serious pre-existing issues and should never have been sold as a clean-title car. The differential has failed three times in under 6 months, and I’ve experienced full drivetrain failure following multiple service visits to Dodge. I had requested inspection of the transmission, but after every visit, the issues worsened. The vehicle is currently available for inspection. The car exhibits violent vibrations, power loss, and unpredictable handling, making it unsafe to drive at highway speeds. The differential is on the verge of catastrophic failure again. These issues risk loss of vehicle control, wheel lock up, and potential collisions. Has the issue been confirmed by a dealer or service center? Yes. Dodge dealerships have confirmed repeated differential failure and ongoing drivetrain problems. Independent shops have also verified signs of prior impact and poor repairs. Has the vehicle been inspected by the manufacturer, police, or insurance? It has been brought to authorized Dodge service centers at least six times and is the subject of an open Dodge customer care case (7+ months). No police or insurance inspections at this time. This vehicle was fraudulently sold with hidden damage and has presented major, repeated safety hazards. I am asking the NHTSA to investigate not only this vehicle, but the broader pattern of dangerous sales by Vroom/United Auto Credit and Dodge, including title washing and stalling tactics to run out factory warranties before resolution.