NHTSA Complaint #11666644 — 2021 TOYOTA HIGHLANDER

The transmission has a whining, grinding noise and occasional jerks vehicle. I had dealership look at the vehicle and they said it's a problem with this model but Toyota has not done a recall they issued a service bulletin. I was told it needs replacement but Toyota has been reluctant to work with owners outside of the service manufacturers warranty. This proved true, I was denied any goodwill assistance, and after several days of requesting why they denied any assistance, I'm not able to get an answer. This is a safety issue that they are aware of and not taking proper acceptance and assistance in rectifying. We carry our new born and toddler grandchildren in this vehicle as well as elderly parents. The thought of a total transmission failure on a busy highway or street is terrifying, I asked the dealership service manager about the safety of driving the vehicle and he recommended not operating it until it's replaced. In my[XXX] I haven't asked the government for anything, but I am asking you to look into this matter and if called for mandate a recall.. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)