NHTSA Complaint #11666542 — 2018 KIA OPTIMA

Subject: Urgent Request for Engine Replacement – 2018 Kia Optima Dear Kia Consumer Affairs, I am writing to formally report a recurring and increasingly dangerous engine issue with my 2018 Kia Optima, and to request immediate assistance, including consideration for an engine replacement due to ongoing safety and reliability concerns. Since June 2024, I have routinely visited the Kia dealership on a near-monthly basis for service due to persistent problems with excessive oil consumption and spark plug failures. Each visit has resulted in service-related expenses, despite my efforts to maintain the vehicle in accordance with manufacturer recommendations. Unfortunately, the issue has not been resolved and continues to worsen. Most recently, on [XXX], I experienced a critical incident. While driving, the engine began shaking aggressively, the check engine light illuminated, and smoke was detected coming from the engine compartment. Out of concern for my safety, I immediately pulled over and had the vehicle dropped off at a nearby garage for emergency inspection. This incident, combined with the repeated monthly service visits and associated costs, clearly indicates a systemic issue that may be linked to known engine defects in similar Kia models. I urge Kia to review my case for warranty coverage, recall eligibility, or goodwill engine replacement assistance. I have attached supporting documentation including service records, receipts, and oil consumption logs. Please advise on the next steps for resolving this matter. Thank you for your attention. I look forward to your prompt response. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)