NHTSA Complaint #11666296 — 2017 MERCEDES-BENZ GLC300

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11666296
Vehicle	2017 MERCEDES-BENZ GLC300
Component	AIR BAGS
Date of Incident	June 10, 2025
Date Filed	June 11, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Vehicle has previous recalls done and still has the same issues with recall. Srs code no air bag will deploy. Dealer ship refused to service vehicle due to miscommunication and I'm driving a defective vehicle without an airbag which could lead to a bad accident waiting to happened. I will like to file a complaint against Mercedes of Richmond for refusing to service my vehicle without a defective air bag and the passenger seat bear latch doesn't retract properly. So I'm currently dealing with 2 huge safety hazard and was denied service due to a miscommunication with Steven Powers (service technician) at Mercedes of Richmond! I will like an investigation done.

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