NHTSA Complaint #11666257 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that upon starting the vehicle, and while driving at various speeds, messages that the brake fluid level was low, and to shift into park were displayed. The contact stated that other unknown messages were displayed. Additionally, the contact stated that upon turning off the vehicle, the instrument cluster and the infotainment system screen failed to turn off intermittently. The contact stated that the vehicle had also experienced abnormal battery drainage. The vehicle was taken to the dealer, where it was recommended to replace the negative (-) ground wiring cable. The vehicle was repaired; however, the failure recurred the following day. The vehicle was taken back to the dealer, where it was diagnosed and determined that the TCM had failed, and the failure could be the cause of the battery drainage. The dealer determined that the TCM needed to be replaced and ordered the part. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure, and a case was filed, but no assistance was provided. The failure mileage was approximately 106,000.