NHTSA Complaint #11666162 — 2025 KIA SORENTO HYBRID

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11666162
Vehicle	2025 KIA SORENTO HYBRID
Component	UNKNOWN OR OTHER
Date of Incident	February 8, 2025
Date Filed	June 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Battery does not stay charged. I purchased the vehicle on 24AUG24. On 08FEB25, I began having trouble with the 12V battery. The battery died and Kia Roadside was called to jumpstart. The local Kia dealership replaced the 12V and tested the system. Everything checked out ok. I picked up the car on 10FEB25. On 03MAR25, I called Kia Roadside to jumpstart the dead 12V battery, again, and took the vehicle back to the same local Kia dealership. The dealer has been unable to correct the problem even with the help of Kia Corp.

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