NHTSA Complaint #11665983 — 2020 FORD ECOSPORT

The contact owns a 2020 Ford Ecosport. The contact stated while driving at an undisclosed speed, the transmission hesitated to shift as intended, with a whining sound. No warning light was illuminated. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by the independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 107,130.