NHTSA Complaint #11665967 — 2011 FORD TAURUS

The contact owns a 2011 Ford Taurus. The contact stated that while idling at a stop sign or stop light, the vehicle was shaking abnormally and slightly hesitated while attempting to accelerate. There was an unknown warning light illuminated. The contact stated that the failure occasionally occurred after driving approximately 500 miles. The failure became more progressive over time. The contact stated that the gear shifter was able to be removed from the socket, causing the contact to have to apply pressure downward while changing gears to keep the shifter in the proper position. While driving at various speeds, the transmission felt like it was going to unexpectedly downshift or change gear. The contact had to hold the gear shifter to prevent the shifter from unintendedly changing gear. The vehicle was taken to the dealer who was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.